Privacy Policy

Last updated: January 2026

Teylo Pty Ltd ("Teylo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Save properties or searches
  • Contact us or request information
  • Subscribe to our newsletters
  • Participate in surveys or promotions

This information may include:

  • Name and contact details (email, phone number)
  • Account credentials
  • Property search preferences
  • Communication preferences

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Personalise your experience and property recommendations
  • Send you relevant property alerts and updates
  • Respond to your inquiries and support requests
  • Analyse usage patterns to enhance our platform
  • Prevent fraud and ensure security
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Real Estate Agents: When you inquire about a property, your contact information is shared with the listing agent to facilitate communication.
  • Service Providers: Third parties that help us operate our platform, such as hosting providers, analytics services, and email services.
  • Legal Requirements: When required by law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: